This Return, Exchange, Replacement & Refund Policy applies to all purchases made through https://fluoraled.com/ (“Website”) and is operated by FLUORA.

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1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products sold through our Website.

❌ No Return
❌ No Exchange
❌ No Replacement

Once an order has been delivered, it is not eligible for return, exchange, or replacement, except in the limited refund cases mentioned below.

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2. Refund Policy

Refunds will be considered only under the following circumstances:

Eligible Refund Cases

– The product received is damaged during transit.
– A duplicate transaction or duplicate payment has been made for the same order due to a technical, banking, or payment gateway error.
– Cancellation before dispatch

For damaged products:

– The issue must be reported within 48 hours of delivery.
– Customers must provide the Order ID, clear photographs or an unboxing video showing the damage, and any other details requested by our support team.
– Once the claim is verified and approved, the refund will be initiated to the original payment method.

For duplicate transactions:

– After successful verification, the excess amount received will be refunded to the original payment method.

Refunds are generally processed and credited within 7–10 business days, subject to the processing time of the respective bank or payment gateway.

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3. Non-Refundable Cases

Refunds will not be provided for:

– Change of mind after purchase.
– Incorrect product selection by the customer.
– Normal wear and tear or damage caused after delivery.
– Minor variations in colour or appearance due to screen settings.
– Delivery delays caused by courier partners.
– Any request other than verified damage during transit or a duplicate transaction.

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4. Cancellation Policy

Cancellation Allowed – Before Dispatch

– Orders may be cancelled only if they have not been dispatched.
– If approved, a full refund will be processed to the original payment method.

Cancellation Not Allowed – After Dispatch

– Once an order has been dispatched or handed over to the courier partner, cancellation requests cannot be accepted.

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5. Contact Us

For refund or cancellation assistance, please contact:

FLUORA

📞 +91 9632967753
📧 info@fluoralighting.in
🌐 https://fluoraled.com/

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6. Policy Updates

FLUORA reserves the right to modify or update this policy at any time without prior notice.