This Shipping Policy applies to all orders placed through https://fluoraled.com/ (“Website”) and is operated by FLUORA.

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1. Order Processing

– Orders are processed within 1–2 business days after successful payment confirmation.
– Orders are processed only on business days and exclude Sundays and public holidays.
– During festive seasons, promotional events, or periods of high order volume, processing times may be extended.

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2. Shipping Coverage

– We currently deliver products across India, subject to the serviceability of our courier partners.
– Delivery availability may vary depending on the destination.

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3. Estimated Delivery Time

– Metro Cities: 3–5 business days
– Non-Metro Cities: 5–7 business days
– Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances beyond our control.

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4. Shipping Charges

– Shipping charges, if applicable, will be displayed during checkout before payment.
– Free shipping offers may be available on selected products, promotional campaigns, or minimum order values.

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5. Order Tracking

– Once your order is dispatched, tracking details will be shared via email or SMS.
– Customers can track their shipment using the tracking information provided.

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6. Customer Responsibilities

Customers are responsible for providing:

– Accurate shipping address
– Correct mobile number
– Valid email address

FLUORA shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

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7. Delivery Delays

Delivery may be delayed due to:

– Weather conditions
– Natural disasters
– Public holidays
– Courier partner operational issues
– Government restrictions
– Remote location accessibility
– Other circumstances beyond our reasonable control

Such delays shall not entitle customers to refunds or compensation.

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8. Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery, customers should refuse to accept the package (where possible) and contact our customer support immediately with photographs and the Order ID for assistance.

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9. Contact Information

FLUORA

📞 +91 9632967753
📧 info@fluoralighting.in
🌐 https://fluoraled.com/

Registered Address:
35, 6th Cross, Brindavan Nagar, Mathikere,
Bengaluru (Bangalore) Urban, Karnataka – 560054, India

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10. Policy Updates

FLUORA reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on the Website.